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Broken Website FAQs

Can a broken website be a security risk?

Phishing Attacks Enabled by Broken Links

A phishing attack is a type of online scam in which an individual tries to trick the victim into revealing sensitive information by pretending to be a legitimate organization. This can be done by finding broken links and redirecting them to a fake site that looks legitimate but is controlled by the attacker. For example, you receive an email claiming to be from someone at your bank. The email asks that you update your personal information. When prompted to input your login information on a fake site, that information is logged and sent to the attacker, who now has access to your bank account. Phishing attacks enabled by broken links can be difficult to detect because they often use sophisticated tactics to trick the victim into believing that the email or message is legitimate. Errors such as spelling mistakes, suspicious links, and requests for sensitive information will help you identify these scams.

Malware Downloads

Attackers can use broken links to infect an organization’s network with malware, which is software that is designed to disrupt, damage, or gain unauthorized access to a computer system. Malware can use broken links to compromise employee security. If they click on the link, they may be directed to a website that downloads malware onto their computer.

Protecting Yourself from Broken Link Attacks

1. Regularly checking and updating links

This can be done manually or by using tools such as W3C Link Checker.

2. Using redirects

If you need to remove something from your site, having the old link redirect to something related to the removed content is a good idea.

3. Verifying the authenticity of links

To help avoid sharing malicious links, it is essential to verify the authenticity of any links before sharing them.

4. Updating or removing broken links

When broken links are identified it is important to update them to a new link or remove them altogether. Removing links before removing or relocating content is ideal, but this isn’t always done perfectly.

Can updates to my site cause my website to break?

Overview

The likelihood of updates causing issues for your website is minimal, but precautions still need to be taken when making any change to the code. Issues can arise when working with a CMS (content management system) like WordPress and associated plugins.

Though unlikely, there is also a risk when the internet makes changes. The current programming standard, HTML5, has been in place since 2014. The transition from the previous standard, HTML 4.01 (established in 1999), had issues arising in the differences in language between versions. This is possible in the future as technology advances.

Content Management Systems

Using a system to manage content from an administrative perspective is a great way to increase productivity and streamline website management. These services often receive updates to become more user-friendly, but such updates have some risk of causing broken websites.

Plugins

Alongside a CMS, there are programs known as plugins. These will help add dynamic features without requiring them to be built from scratch. As the creator of the plugin adds new features or issue fixes, updates will be available. These updates have a chance of causing breaks during major updates or fixing issues such as “patch” updates.

Precautions

After seeing where issues from updates arise, you may wonder how to mitigate this risk. The simplest answer is backups of your site’s data. Creating a copy of the site data before updating means you can essentially undo the updates should it cause catastrophic issues.

How do I recover a crashed website?

Your website may be crashing, but you’re not alone. Even internet giants like Amazon, X (formerly known as Twitter), and Facebook have seen their websites crash. There are steps to take in the event of a crash to ensure a quick and full recovery.

Determine the Cause

Finding what caused the crash is the only way to know what needs fixing.  Consider this: if you had a flat tire, it would not make sense to get your oil changed and expect the problem to be fixed. The same logic applies to your website. High traffic, corrupted files, or server errors can cause your site to crash.

Isolate the Issue

Whether the issue is digital or physical, finding where the cause originated is important. Should it be that too much traffic overloaded your site due to a malicious attack, a file saved incorrectly and became corrupt, or possibly that a physical part of your server has broken.

Implement Fix

After identifying and locating the issue with your website, you must act to restore it to working order. Should it be a hardware issue, you can replace or upgrade the parts that caused the problem. In the case of software, having backups of previous versions of your website can help quickly repair crashes. This is why it is important to make a backup before making drastic changes to your website.

How do I speed up my website?

Optimize Images

Images and videos are large files that take time to load on your website. This can cause increased loading times, or the page may not render correctly when media does not load right away. The easiest way to optimize media on your website is to lower the resolution or size of the images.

Limit the Number of HTTP Requests

An HTTP request is made by a client to a named host on a server. These requests are made for images, styles, links, and videos. The more requests that are made on a page, the longer it takes for a page to load. Reducing these by limiting the number of assets on a page will optimize loading times for slower devices.

Use Effective Third-Party Services

Even the most streamlined website will run slow if the host server is not optimal, so making sure your server can efficiently load files is key. You can use third-party services to take a load off the server . Caching s can save time by having the visitor of a site store certain information on their device in the form of a disposable cache.

Limit Redirect Usage

Redirecting from one URL to another takes time. Usually, it does not take much time, but as redirects pile up, it takes increasingly longer. It is important to ensure that if a chain of redirects is forming, you update the redirects to lead to the final destination directly.

How often should you check for site errors?

Ideally, Daily

The best and most airtight method of fixing and preventing errors is to do daily checks on your network. Unfortunately, that is impractical and nearly impossible in reality. This is an irrational level of frequency that would consume resources like no other.

Realistically, Every 30-60 Days

Checking frequently will help keep issues low; however, checking too often will pull resources that may not be necessary. Having a scheduled diagnostic run monthly or every other month will keep your site healthy while not causing severe strain on your workflow.

Whenever Your Site Goes Down

In the case of your site crashing, you should run a check to find the errors responsible for your downed website. This reactive maintenance is not as optimal as the preventative maintenance of scheduled checks. There are always chances of emergencies, so being able to run a check after your site goes down will help bring it back up as soon as possible.

What are the steps to fixing a broken website?

1. Check for Any Safety Issues

Get a preliminary analysis of the risks from the breach. If there is a risk of a data breach, take measures to mitigate that first, as stolen sensitive data is a huge liability.

2. Limit the Damage

If your site crashes and stays down with no information available, it may cause a loss of reputation with site visitors. A status page to update your clientele with the latest information about the issues will help you avoid negative impressions.

3. Pause All Campaigns Driving Visitors to Your Site

There’s no point in sending visitors to your site when it’s down. Your marketing teams must be aware of outages and crashes to avoid high traffic, which may make the recovery process even more strenuous.

4. Resolve the Issue

Now that damages have been assessed and litigated, you must fix the issue quickly. This will give your clients trust in your ability to maintain a reliable and professional website.

5. Communicate the Fix

Now that you’ve fixed the issues, you need to communicate with your client base that your site is operational again. First, you should check that everything is in good working order, especially if your site crashes due to excessive traffic.

6. Recap What Happened

After communicating that your site is again functional, you should write a statement explaining what went wrong and apologizing to your customers.

What preventative measures can I take to avoid a broken website?

Updates

Outdated code and plugins can cause issues with security and performance. This often leads to broken websites by allowing weak points for viruses and other malicious programs.

Check for Errors

Often, programming errors can cause your links to stop working. This is why it is important to check links frequently to ensure they can be fixed quickly. Having many pages and links can make this tedious. Using a third-party program to scan links for functionality will help improve efficiency.

Use Secure Passwords

Having secure passwords will prevent unauthorized access to the backend of your website. This is a severe threat to the security and stability of your website. This is of the utmost importance, as unauthorized access to client information can lead to major security breaches.

Use Third Party Software Properly

Using plugins and other programs can greatly improve the appearance of your website. The downside is that failure to maintain and update your website’s plugins can lead to broken websites rapidly spiraling out of control.  Your administrative system will usually have a method of updating these plugins manually, or they can be automatically scheduled.

What should I do if my site breaks?

Check if Your Domain Has Expired

Every website has a domain, also referred to as the “address” of a website. This is how a web browser finds your website, but the rights to a domain usually cost money. You must keep up with these payments for your website to keep using the domain. This is a common issue, especially with small businesses using third-party management options.

Check Your DNS (Domain Name System)

A DNS or “Domain Name System” can be considered a list of contacts on your phone. The DNS states that a web address should point to a server identified by an IP (Internet Protocol) address. If your DNS has an incorrect domain name pointing to the IP address, you will receive an error message instead of seeing your site.

Look for Error Messages in the Browser

Often, your website will display an error message, such as:

  • 404 File Not Found (The file requested is unavailable on the server.)
  • 403 Forbidden (The request contained valid data and was understood by the server, but the server is refusing action)
  • 500 Internal Server Error (A generic error message is given when an unexpected condition is encountered, and no more specific message is suitable.)
  • 3XX Redirection (Occurs when a page fails to properly redirect to a different page)

Fixing these errors is on a case-by-case basis, as each error requires a different solution.

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