Get Your Website Fixed Fast
Getting the call that your website is down changes your entire day.
Everything you had planned is immediately impact as you have to switch all of your focus to figuring out what’s going on and how you can get it fixed right away.
You’re used to fires popping up throughout your day but this one is a little different. Website troubleshooting is completely outside of your comfort zone.
It’s been awhile since you had the site built so you quickly rifle through your email to dig up the contact information of the website designer who built the site.
You call… they do not answer.
An email and text message is immediately sent along with the voicemail you left.
Now, you (not so) patiently wait for a return call.
But, that’s not all you should be worrying about.
The Impact of a Broken Website
Yes, a broken website is a major disruption to your day but the cost goes way beyond the time you have to sink into getting it fixed fast.
You forgot how much you rely on this website.
The paid search campaign costing you money for every click is now sending traffic to a broken website. Unfortunately, you don’t think about this right away and your marketing budget is being wasted on dead website visits.
Potential customers trying to find your business with a search on Google are forced to look elsewhere because they can’t find what they’re looking for. This is not the first impression you hoped for.
Customers that need to schedule a maintenance call with you are annoyed when they visit your website and see they cannot submit their request. They call the office and your team has to spend time explaining why your website is down.
The time spent tracking down your website designer or someone new if they are ghosting you is time you could have spend on revenue generating activities.
These are just a couple of the costly byproducts of your website not being available to customers trying to find you or broken functionality causing a disruption in your normal business flow.
You check your inbox and phone… still nothing from your website designer.
Finding someone to fix your website is now priority #1.
You need a reliable website company who can quickly assess what is wrong with your website and implement a fix right away.
Someone with experience fixing websites that have been hacked or are not functioning properly.
An experienced website development team that understands how websites can break or become compromised by hackers and ways to not only fix the current issues but provide proactive solutions to prevent future occurances.
You need a partner that you can trust to be there when you need them most.
Neon Goldfish Can Fix Your Website!
Neon Goldfish has been building, redesigning, and fixing websites since 2007.
We understand how frustrating a broken website can be.
Being denied access to your own website can make you feel helpless, and even more so when you don’t know what’s wrong or where to turn for reliable, professional help.
Our extensive experience and vast knowledge of all the nooks and crannies that exist and work together to make up a functioning website help us provide exceptional, fast service to get your website back up and running as soon as possible. We know what’s at stake, and we’re here to help.
Here’s what you can expect:
- Hacked websites with viruses or malware
- Database connection issues
- Slow moving website
- Mobile capability issues
- Outdated themes or plugins
- ADA compliance issues
- Broken forms and links
- Third-party software integration issues
- Conversion optimization
- And… just making it work again
“My website had crashed and there was no way to get back in. I found Neon Goldfish on a search. They assigned someone to my problem immediately and fixed the problem almost as fast.”
~ Todd Snyder
“I had numerous issues with my website that rendered it useless. My web developer tried to hold me, hostage, until I paid the “ransom”. I was rescued by Neon Goldfish, bringing my website back to it’s former glory. I have nothing but the highest praise for Justin and the staff of Neon Goldfish. You have earned a customer for life. Thank you!”
~ Marvin Hurlbert
“My website FINALLY looks great and my website is fully secured.”
~ Kathleen Ross
“Neon Goldfish repaired my Website quickly and did a good job. I would definitely seek their help again if needed.”
~ Eshay Rausch
“Outstanding! I have been looking for a reliable web team for years and Neon Goldfish delivers.”
~ Eric Toensmeier
Providing Access for Faster Repairs
To expedite the repair process, your website repair team will need admin access to your Content Management System (CMS) and hosting account. This access is the only way to diagnose and resolve broken website issues efficiently.
CMS access is necessary for fixing website-related issues. Repair teams need to navigate the website, identify errors, and make necessary changes or updates. Without access to the CMS, they may face delays in identifying and addressing the problem, and delays will only compound the issues you’re already dealing with.
Hosting account access is equally important. Many technical issues like server errors or DNS configuration problems require adjustments at the hosting level. With access to the hosting account, your website repair team can quickly make server-side changes to resolve related issues effectively.
While it’s understandable that businesses may have concerns about security and privacy in sharing this kind of information, reputable and experienced repair services take stringent security measures to protect client data. This includes using secure channels for communication and maintaining strict confidentiality and intellectual property protection. The bottom line is: You need help, and we need access in order to help you.
Tell Us Everything
To fix your website efficiently and thoroughly, we need as much information as you can give us. Let us know everything that happened when you noticed the issue. Give us the name and any contact information you have for your domain registrar, the hosting provider, and your current or previous website developer, even if you’re no longer in touch.
1. Error Messages
Share any error messages or alerts that you encounter. These messages can provide valuable clues about the root of the problem.
2. Recent Changes
Inform us of any recent updates or changes made to the website, including software updates, code modifications, or changes in settings.
3. Browsing Environment
Describe the environment in which you encountered the issue. Specify the web browser, device, and operating system you were using.
4. Steps to Reproduce
If applicable, provide a step-by-step description of how to reproduce the issue. This helps us recreate the problem for diagnostic purposes.
5. Screenshots or Recordings
Visual aids like screenshots or screen recordings can provide a clear picture of the problem.
6. Website URL
Ensure that we have access to the specific URL where the issue occurs.
7. User Accounts
If the problem is related to user accounts or access control, please provide the relevant login credentials.
Our Website Repair Process
Neon Goldfish specializes in website repair and our team is committed to getting your website functioning optimally and back online as soon as possible. Our experienced team can diagnose and fix issues quickly, minimizing downtime.
Here’s a brief overview of our website repair process:
Upon receiving your request for repairs and diagnostic fee, we start by assessing the reported issue. Our team reviews the provided information and may conduct additional diagnostics.
With access to your CMS and hosting account, we can thoroughly diagnose the issue. This includes investigating coding errors, server configurations, software updates, and potential security concerns.
Once the problem is identified, we proceed to resolve it. This may involve making code adjustments, updating software components, or configuring server settings.
After implementing the solution, we conduct comprehensive testing to ensure that the issue is fully resolved. This includes checking for any unforeseen side effects.
Before finalizing the repair, we request client verification. This ensures that your website problems are resolved.
We provide documentation of the repair process and any changes made to the website. This documentation can be valuable for future reference.
Our commitment to quick and effective repairs is aimed at minimizing downtime and ensuring a seamless online experience for your website visitors. In addition to responsive repairs, we also offer preventative maintenance services to keep your website in top shape, reducing the risk of future downtime.
Planning for the Future with Preventative Maintenance
While responsive repairs are essential, proactive measures can significantly reduce the risk of website downtime. Preventative maintenance is the practice of regularly monitoring, updating, and securing your website to prevent issues that could break your website from occurring in the first place. Here’s why preventative maintenance is essential:
- Security: Regular updates and security checks help identify and patch vulnerabilities before they can be exploited by hackers.
- Stability: Ongoing maintenance ensures that your website remains stable and performs optimally.
- Customer Trust: Demonstrating a commitment to website maintenance instills trust in your customers. They can rely on your site for consistency and a seamless, positive experience.
- Search Engine Ranking: Search engines favor websites that are regularly updated and secure. Preventative maintenance can boost your SEO efforts.
- Cost-Efficiency: Preventing issues is more cost-effective than constantly addressing problems as they arise.
We offer monthly maintenance plans designed to safeguard your website against potential downtime. These plans include regular updates, security checks, backups, and support to address issues before they become significant problems that could lead to website downtime.
Common FAQs About Website Repair
Is there anything I can check before contacting Neon Goldfish?
Yes, one of the most common issues we see is an expired domain name. This is something simple you can resolve on your own. Log into your domain account and make sure that your domain has not expired.
How much will my website repair cost?
It depends on what the problem is. We will be efficient in identifying the underlying problem and correcting issues you’re having with your website. Once we can analyze the cause of your broken website, we will quickly create a recommended solution to get you back on your feet with an estimate. We understand how important it is to keep the investment in fixing your website to a minimum. There will be a $125 diagnostic fee applied to figure out what is causing the problems you are experiencing, and if you choose to hire us to fix your website we will deduct the diagnostic fee from your overall repair cost.
What should I do if my website was hacked?
The first thing you should do is change any passwords for your website CMS (provided you still have access) and hosting account. Typically, code and/or files have been injected into your source code requiring someone to either restore a backed up version of your website or manually remove the unwanted code. Once the code is cleaned up, we will go through and address any security vulnerabilities to minimize future breaches.
How long will it take to fix my website?
The biggest delay in fixing a broken website is gaining access to the source code and CMS. Having your login credentials for your website CMS and hosting account ready will allow us to quickly access your website files and begin identifying the issues causing the problems. The extent of the overall damage will vary and determine how long it will take to get you back up and running. Some fixes can be made in hours. Few take longer than a day or two. A temporary landing page can be published in the event your fix will take longer than you hoped for.
Can you work on older websites?
Yes. We are well-versed in multiple coding languages and platforms. This includes older websites built on legacy platforms that few website developers are able to work with. We will be 100% transparent with you if there’s something beyond our capabilities and help you find someone that can help get you back on track.
Do you provide emergency repairs or 24/7 updates?
We prioritize downed websites first. You can be expedited for other reasons, just let us know the details and your timelines. Our team operates within standard business hours of Monday through Friday from 9:00 AM – 5:00 PM EST. Sorry, but we do not perform updates outside of those hours.
Contact Information and Next Steps
We understand that website issues can be a source of stress for businesses. If you need immediate website repairs, preventative maintenance, or simply want to discuss your website’s needs, we’re here to help. We encourage you to take action to prevent future website issues by contacting Neon Goldfish today for a consultation.
The Value of a Functional Website
A functioning website is more than just a digital presence; it’s a vital asset for businesses. Website downtime can have severe consequences that affect revenue, credibility, and customer trust. By understanding common causes of downtime, and effectively communicating the issues you are experiencing, you can minimize the impact of downtime and get your website back up and running quickly. Whether you’re facing website issues, looking to prevent future downtime, or simply want to discuss your website’s needs, Neon Goldfish is here to assist you.
Contact our team to discuss our repair packages and preventative maintenance plans. A functional website is essential for your business’ success, and we’re dedicated to helping you achieve it.