What should I do if my site breaks?

Check if Your Domain Has Expired

Every website has a domain, also referred to as the “address” of a website. This is how a web browser finds your website, but the rights to a domain usually cost money. You must keep up with these payments for your website to keep using the domain. This is a common issue, especially with small businesses using third-party management options.

Check Your DNS (Domain Name System)

A DNS or “Domain Name System” can be considered a list of contacts on your phone. The DNS states that a web address should point to a server identified by an IP (Internet Protocol) address. If your DNS has an incorrect domain name pointing to the IP address, you will receive an error message instead of seeing your site.

Look for Error Messages in the Browser

Often, your website will display an error message, such as:

  • 404 File Not Found (The file requested is unavailable on the server.)
  • 403 Forbidden (The request contained valid data and was understood by the server, but the server is refusing action)
  • 500 Internal Server Error (A generic error message is given when an unexpected condition is encountered, and no more specific message is suitable.)
  • 3XX Redirection (Occurs when a page fails to properly redirect to a different page)

Fixing these errors is on a case-by-case basis, as each error requires a different solution.


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